Partner Privacy Policy

Hepki (“we,” “our,” or “us”) respects the privacy of individuals who register or provide services through the Hepki Partner App.

This Privacy Policy explains how we collect, use, store, share and protect Partner information for registration, verification, booking coordination, payment processing, safety and related business operations.

By using the Hepki Partner App, you acknowledge this Policy. Where consent is legally required, we will obtain it before processing your personal data.

The information collected depends on the features you use and the requirements applicable to your registration.

2.1 Personal and Contact Information

• Name and profile details.
• Mobile number and email address, where provided.
• Account registration and verification details.
• Profile photograph, where required.
• Communications with Hepki Support.

2.2 Identity and Verification Information

For registration and verification, we may collect identity details and documents reasonably necessary for the relevant purpose, which may include:

• Aadhaar details or another permitted identity document.
• PAN details, where required.
• Other documents reasonably necessary for verification or legal compliance.

We will collect such information only where necessary for a stated purpose and in accordance with applicable law.

We will not request Aadhaar OTPs or other authentication secrets through ordinary support communications.

2.3 Bank and Payout Information

To facilitate Partner payouts, we may collect bank account details, UPI IDs, payout preferences and relevant transaction records.

Such information will be used for payment processing, verification, fraud prevention and legal or accounting requirements.

2.4 Location Information

If location features are enabled, we may process device location or service-related location information to identify relevant bookings, coordinate service delivery and support safety or booking operations.

Location access will depend on the app's actual functionality and the permissions granted. Background location will be used only if implemented, necessary and appropriately disclosed.

2.5 Booking and Earnings Information

We may collect:

• Bookings offered, accepted, declined or completed.
• Service categories, locations, dates, times and durations.
• Job Start OTP and Job End OTP verification records.
• Cancellations, attendance records and booking extensions.
• Earnings, commission, payout and transaction records.
• Complaints, disputes and support communications.

2.6 Device and Technical Information

Where applicable, we may collect device type, operating system, app version, IP address, crash reports, diagnostic logs and security-related activity to maintain app functionality and protect accounts.

2.7 Safety and Complaint Information

We may process information relating to complaints, reported incidents, suspected fraud or policy violations where necessary to investigate issues, protect Users and Partners, and comply with applicable law.

We may use Partner information to:

1. Create and manage Partner accounts.
2. Verify registration details and required documents.
3. Determine eligibility for relevant services.
4. Coordinate bookings and communicate booking updates.
5. Verify service start and completion using the booking system.
6. Calculate earnings, commission and payouts.
7. Investigate complaints, payment disputes and safety incidents.
8. Detect fraud, misuse and unauthorized access.
9. Improve app performance and service reliability.
10. Meet applicable legal, regulatory, financial and record-keeping obligations.

We will process personal information for lawful and disclosed purposes, subject to applicable law.

4.1 With Users

We may share information reasonably necessary for a booking, such as your name, relevant profile information, service category, booking status and necessary coordination details.

We will not intentionally disclose identity documents, full bank account details or other sensitive verification information to Users unless there is a lawful and necessary reason.

4.2 With Service Providers

We may share relevant information with authorized providers supporting identity verification, hosting, payments, payouts, OTP delivery, notifications, customer support, security and technical operations.

4.3 For Legal and Safety Reasons

We may disclose information when required or permitted by law, to respond to lawful requests, investigate suspected fraud, address safety incidents or protect legal rights.

4.4 Business Transfers

If Hepki undergoes a merger, acquisition, restructuring or business transfer, Partner information may be transferred where legally permitted and subject to appropriate safeguards.

Hepki does not sell Partner personal information to third parties for their independent marketing purposes.

Identity and financial information will be handled with appropriate safeguards and used only for disclosed purposes such as verification, payout processing, fraud prevention and legal compliance.

Access should be restricted to authorized personnel and systems that need the information for legitimate operational purposes.

Partners should ensure their submitted documents and payout details are accurate and should update them when necessary.

Location information may be used to coordinate bookings and help identify relevant service opportunities.

Partners should review the app's location permissions and enable access according to the features they wish to use.

Hepki currently offers services in Delhi NCR, including Delhi, Noida, Greater Noida, Ghaziabad (GZB) and Gurgaon, subject to availability.

Partners may receive information about Users while performing bookings.

Partners must use such information only as necessary to provide the accepted service and comply with applicable law. They must not misuse, sell, publish or disclose User information for unrelated purposes.

Information concerning a User's health or hospital visit must be treated confidentially, subject to applicable legal requirements and legitimate emergency or legal disclosures.

Hepki retains Partner information only for as long as reasonably necessary for registration, verification, bookings, payments, complaint handling, fraud prevention and applicable legal obligations.

Where information is no longer required, it will be deleted or irreversibly anonymized according to applicable law and our retention procedures.

Some identity, financial, transaction or dispute records may need to be retained for a legally required or permitted period.

Hepki will take reasonable technical and organizational measures to protect Partner information against unauthorized access, loss, misuse, alteration or disclosure.

Measures may include access restrictions, secure communication, authentication, monitoring and backups, depending on the systems implemented.

No online system can be guaranteed to be completely secure. Security incidents will be handled in accordance with applicable legal requirements.

Subject to applicable law, Partners may request to:

• Access personal information associated with their account.
• Correct inaccurate or incomplete information.
• Request account deletion and deletion of associated personal information.
• Withdraw consent where processing is based on consent.
• Raise privacy complaints or exercise other applicable legal rights.

We may need to verify a Partner's identity before processing a request.

Withdrawal of consent may affect registration, verification, bookings or payouts if the relevant information is necessary for those features or legally required processing.

Partners may request account deletion through the deletion option in the app or through the account deletion webpage published by Hepki.

Account deletion does not automatically remove records that must be retained under applicable law or are otherwise lawfully required for financial records, fraud prevention, security or dispute resolution.

Where information is retained, it will be restricted to the relevant purpose and retained only for the permitted period.

Any outstanding payments will be handled according to the applicable payout arrangements and law.

The Partner App may use third-party services for identity verification, hosting, payments, payouts, notifications, analytics or crash reporting, where implemented.

Such providers may process information under their own applicable privacy terms. Hepki will disclose relevant practices according to the integrations actually used.

The Partner App is intended for individuals who meet the applicable eligibility requirements for registration and service provision.

Hepki will follow applicable age-related restrictions and legal safeguards when processing personal data.

We may update this Privacy Policy to reflect changes in our services, technology or legal requirements.

The updated version will be published through the app or our website with a revised “Last Updated” date. Where required, Partners will receive notice or be asked to provide renewed consent.

For privacy questions, personal data requests, account deletion requests or complaints, contact:

Hepki Privacy & Support Team
Email: info@hepki.com
Website: https://hepki-website.vercel.app/

Legal Entity Name: Hepki Pvt Ltd
Registered Address: New Ashok Nagar, Delhi 110096

Please do not send passwords, OTPs or unnecessary identity documents by email.

This Policy is governed by applicable laws of India, including applicable data protection and information technology laws. Mandatory legal requirements will prevail over any conflicting provision of this Policy.

Thank you for being a Hepki Partner. We are committed to handling your information responsibly.