Privacy Policy

Hepki (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how the Hepki User App collects, uses, stores, shares and protects your information when you use our app and related services.

Hepki enables Users to book Partners for companionship and general assistance, including Hospital Companion, Shopping Assistant, Gym Buddy, Elderly Care Companion, Study Partner, Event Help, Pet Care Partner and Movie Partner.

By using the app, you acknowledge this Privacy Policy. Where consent is legally required, we will obtain it before processing your personal data.

Depending on the features you use, we may collect the following information.

2.1 Personal Information

• Name and profile details.
• Mobile number and email address, where provided.
• Account registration and verification information.
• Information submitted when contacting customer support.

2.2 Booking Information

• Service selected and booking duration.
• Booking date, time and service location.
• Booking status, history, extensions and cancellations.
• Job Start OTP and Job End OTP verification records.
• Complaints and service-related communications.

2.3 Location Information

If location features are enabled, we may process your device location or the service address you provide to identify available Partners, coordinate bookings and support service delivery.

Location permissions will be requested according to the app's actual functionality. You can manage device permissions through your device settings, although disabling certain permissions may affect some features.

2.4 Payment Information

We may process booking amounts, payment status, refunds and transaction references needed to manage payments and resolve disputes.

Payments may be handled by third-party payment providers. The collection and storage of card or other payment credentials will depend on the payment system used by Hepki.

2.5 Device and Technical Information

Where applicable, we may collect app version, device type, operating system, IP address, crash reports, diagnostic logs and security-related technical information to maintain app functionality and prevent misuse.

2.6 Support and Safety Information

If you contact support or report a safety incident, we may process the information and relevant booking records you provide to investigate the issue and respond to your request.

Please avoid sharing unnecessary sensitive information.

We may use your information to:

1. Create and manage your account.
2. Find and coordinate available Partners for your booking.
3. Manage bookings, service duration and OTP verification.
4. Process payments, refunds and transaction records.
5. Send booking updates and important service notifications.
6. Respond to support requests, complaints and safety incidents.
7. Detect fraud, misuse and unauthorized activity.
8. Improve app performance and service reliability.
9. Meet legal, regulatory and record-keeping obligations.
10. Protect the rights, safety and security of Users, Partners and Hepki.

We will process personal information for disclosed and lawful purposes, subject to applicable law.

4.1 With Assigned Partners

We may share information reasonably necessary to complete a booking, such as your name or relevant profile information, service location, booking time and necessary coordination details.

4.2 With Service Providers

We may share relevant information with authorized providers that support our operations, including hosting, payment processing, OTP delivery, notifications, customer support and technical maintenance.

4.3 For Legal and Safety Reasons

We may disclose information where required or permitted by law, to respond to lawful requests, investigate fraud, address safety incidents or protect legal rights.

4.4 Business Transfers

If Hepki undergoes a merger, acquisition, restructuring or business transfer, information may be transferred where legally permitted and subject to appropriate safeguards.

Hepki does not sell your personal information to third parties for their independent marketing purposes.

Hepki Hospital Companion provides companionship and general non-medical assistance. It does not replace a doctor, nurse, hospital or emergency service.

If you voluntarily provide health-related information for a booking or support request, we will handle it only as reasonably necessary for the stated purpose, safety, support or legal compliance.

You should not share medical records or detailed health information unless necessary. Medical advice, diagnosis and treatment must be obtained from qualified healthcare professionals.

We retain personal information only for as long as reasonably necessary to provide services, maintain transaction records, resolve complaints, prevent fraud and meet applicable legal obligations.

When information is no longer required, we will delete it or irreversibly anonymize it in accordance with applicable law and our retention procedures.

Certain records may need to be retained for a limited period where required or permitted by law.

Hepki will take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Security measures may include access restrictions, secure communication, authentication, monitoring and backups, depending on the systems implemented.

No online system can be guaranteed to be completely secure. We will address security incidents in accordance with applicable legal requirements.

Subject to applicable law, you may request to:

• Access personal information associated with your account.
• Correct inaccurate or incomplete information.
• Delete your account and request deletion of associated personal information.
• Withdraw consent where processing is based on consent.
• Raise a privacy complaint or exercise other applicable legal rights.

We may need to verify your identity before processing a request.

Some information may be retained where legally required or permitted. Withdrawal of consent may affect features that require the relevant information.

You may request account deletion through the deletion option provided in the app or through the account deletion webpage published by Hepki.

We will handle deletion requests in accordance with applicable law. Information that must be retained for legal, financial, security or dispute-resolution purposes may be retained for the legally permitted period and restricted to the relevant purpose.

The app may use third-party services for payments, hosting, OTP delivery, notifications, analytics or crash reporting, where implemented.

Such services may process information under their own applicable privacy terms. Hepki will disclose relevant data practices according to the integrations actually used.

The app is not intended for individuals who are not legally eligible to use the relevant services.

Where children's personal data is involved, Hepki will follow applicable age-related restrictions, consent requirements and other legal safeguards.

We may update this Privacy Policy to reflect changes in our services, technology or legal requirements.

The updated version will be published through the app or our website with a revised “Last Updated” date. Where required, we will provide notice or obtain renewed consent.

For privacy questions, data requests, account deletion requests or complaints, contact:

Hepki Privacy & Support Team
Email: info@hepki.com
Website: https://hepki-website.vercel.app/

Legal Entity Name: Hepki Pvt Ltd
Registered Address: New Ashok Nagar, Delhi 110096

Please do not send passwords, OTPs or unnecessary identity documents by email.

This Policy is governed by applicable laws of India, including applicable data protection and information technology laws. Mandatory legal requirements will prevail over any conflicting provision of this Policy.

Thank you for trusting Hepki. We are committed to handling your information responsibly.