Partner Terms & Conditions

Hepki operates a platform that enables Users to find and book Partners for companionship and general assistance for a selected duration. Services may include Hospital Companion, Shopping Assistant, Gym Buddy, Elderly Care Companion, Study Partner, Event Help, Pet Care Partner, Movie Partner and other services offered through the app.

1. Partners must provide accurate, complete and up-to-date registration information.
2. Partners must submit the identity, bank/payment and other documents requested by Hepki for verification.
3. Partners must not submit false, forged, altered or misleading documents.
4. Partner approval is subject to verification and applicable eligibility requirements.
5. Partners must promptly update information that changes after registration.
6. Hepki may reject or suspend an application if information or required documents are incomplete, inaccurate or cannot be verified, subject to applicable law.

1. Partners may accept bookings according to their availability and the options provided in the app.
2. Partners must review the service type, location, duration and other relevant booking details before accepting.
3. Partners must arrive at the agreed location on time and behave professionally.
4. Partners must not falsely accept bookings, manipulate booking records or mark a service as completed when it has not been completed.
5. Partners must follow the Job Start OTP and Job End OTP process.
6. Partners must not start or end a booking dishonestly or ask a User to share an OTP before the appropriate time.
7. Any extension of a booking must be approved through the app's prescribed process.
8. If a Partner cannot attend a booking, they should notify the User and Hepki as soon as reasonably possible and follow the applicable cancellation process.

Partners must:

1. Treat Users respectfully and professionally.
2. Follow applicable laws and the service rules provided by Hepki.
3. Provide only the service accepted through the platform.
4. Not engage in harassment, discrimination, threats, violence, fraud, theft or other unlawful conduct.
5. Not request or perform illegal, unsafe or unauthorized activities.
6. Respect the User's property, privacy and personal boundaries.
7. Not misuse a User's contact details, address, photographs or other personal information.
8. Report serious safety incidents, complaints or relevant booking issues to Hepki promptly.
9. Not misrepresent their qualifications, identity or ability to provide a service.

When accepting a Hospital Companion booking, the Partner's role is limited to companionship and the agreed general non-medical assistance.

1. A Partner must not represent themselves as a doctor, nurse or medical professional merely because they are associated with Hepki.
2. Unless properly qualified, legally authorized and specifically engaged for an authorized professional service, the Partner must not provide medical advice, diagnosis, treatment, nursing care, administer medication or perform medical procedures.
3. If a User's condition deteriorates or a medical emergency occurs, the Partner must promptly seek assistance from hospital staff or emergency services, as appropriate and reasonably possible.
4. The Partner must not delay urgent assistance or attempt medical procedures beyond their competence and authorization.
5. The Partner must respect the User's privacy and keep personal and health-related information confidential, subject to applicable law and necessary emergency or legal disclosures.
6. A Partner will not be automatically responsible solely because a User becomes ill, their condition worsens, or an adverse medical event occurs during a booking.
7. However, a Partner may remain responsible for their own negligence, misconduct, unlawful acts, breach of duty or other liability imposed by applicable law.
8. Nothing in these Terms exempts a Partner or Hepki from any legal responsibility that cannot lawfully be excluded.

1. Partner earnings will be calculated according to the applicable rates and payment rules communicated by Hepki.
2. Any platform commission, service fee, deductions or applicable taxes must be disclosed in accordance with applicable law and the relevant Partner agreement.
3. Partners must provide accurate payout details and keep them updated.
4. Payouts are subject to completed booking records, applicable verification and the disclosed payout process.
5. Partners must not manipulate booking duration, OTPs or payment records to claim earnings improperly.
6. Any additional expenses incurred during a booking must be handled according to the agreed arrangement and applicable Hepki policy.

1. Partners must follow the cancellation and attendance rules communicated by Hepki.
2. Partners should promptly report a User's cancellation, absence, unsafe conduct or other material booking issue.
3. Partners must cooperate reasonably with investigations into complaints or payment disputes.
4. Hepki may take appropriate action in response to substantiated complaints or policy violations, subject to applicable law and any applicable review process.

Partners must not:

1. Use the platform to engage in illegal activities.
2. Harass, threaten, exploit or discriminate against Users.
3. Request sexual services or engage in other prohibited conduct through a booking.
4. Share a User's private information without a lawful basis.
5. Claim professional qualifications they do not hold.
6. Perform medical, technical or other specialized tasks beyond their qualifications or legal authorization.
7. Use Hepki's name or branding in a misleading manner or make unauthorized promises on behalf of Hepki.

Partners must use User information only as necessary to provide the accepted service and comply with applicable law. They must not retain, disclose, sell or misuse personal information for unrelated purposes.

Hepki may reject, restrict, suspend or terminate a Partner account where reasonably justified by incomplete verification, suspected fraud, safety concerns, serious misconduct, breach of these Terms or legal requirements. Any applicable outstanding payment will be handled in accordance with the relevant payment terms and applicable law.

The rights and responsibilities of Hepki and each Partner will be determined by the actual working arrangement, any separate agreement, and applicable law. These Terms alone do not override any legal status or rights that may apply under the circumstances.

Partners are responsible for performing accepted services with reasonable care and in accordance with applicable law. Hepki does not guarantee a particular number of bookings or a particular level of earnings unless expressly agreed in writing.

Nothing in these Terms excludes or limits liability for negligence, fraud, wilful misconduct or any other liability that cannot legally be excluded or limited. Responsibility will depend on the circumstances and applicable law.

Hepki may update these Terms from time to time and will make updated versions available through the app or another appropriate channel. Where legally required, Partners will be notified or asked to provide renewed consent.

These Terms are governed by the applicable laws of India. Any dispute will be handled by the competent courts or authorities in accordance with applicable law.

Hepki Support
Email: info@hepki.com
Website: https://hepki-website.vercel.app/

By registering or using the Hepki Partner App, you acknowledge that you have read and agreed to these Terms & Conditions.