Terms & Conditions

Hepki is a platform that enables Users to book Partners for companionship and general assistance for a selected duration. Services may include Hospital Companion, Shopping Assistant, Gym Buddy, Elderly Care Companion, Study Partner, Event Help, Pet Care Partner, Movie Partner and other services made available in the app.

Hepki is not a hospital, medical provider or emergency response service.

1. You must provide accurate and complete information during registration.
2. You are responsible for maintaining the security of your account and OTPs.
3. You must not create fake accounts, impersonate another person or use the platform for unlawful purposes.
4. Hepki may request additional information where reasonably necessary for verification, safety or legal compliance.
5. You must promptly inform Hepki if you suspect unauthorized use of your account.

1. Users may book an available Partner for a service and duration shown in the app.
2. A booking is subject to Partner availability and confirmation through the app.
3. The applicable minimum booking duration, service charges and available extension options will be displayed in the app.
4. Any extension is subject to availability and must be confirmed through the approved booking process.
5. Users must provide accurate booking details and cooperate reasonably with the Partner.
6. Services are currently available only in Delhi NCR, including Delhi, Noida, Greater Noida, Ghaziabad (GZB) and Gurgaon, subject to actual availability.

1. The User must provide the Job Start OTP only when the Partner has arrived and the booked service is ready to begin.
2. The service timer will start according to the app's booking system.
3. The User must provide the Job End OTP only when the service has actually ended.
4. Users must not share OTPs prematurely or falsely confirm a service.
5. If there is a technical issue or disagreement about the timer, the User should contact Hepki Support.

1. Users must pay the applicable booking charges displayed in the app.
2. Any applicable taxes or additional charges will be disclosed as required.
3. Expenses incurred during a booking, such as transport, tickets, food, shopping purchases or other agreed costs, are separate from the Partner's service fee unless the app expressly states otherwise.
4. Users should discuss and agree on additional expenses with the Partner before incurring them.
5. Users must not ask Partners to pay expenses on their behalf without prior agreement.
6. Payments, refunds and payment disputes are subject to the applicable policies displayed by Hepki.

1. Booking cancellation and refund eligibility will be governed by the cancellation and refund rules displayed by Hepki.
2. If a Partner cancels, fails to arrive or cannot provide the booked service, please contact Hepki Support for assistance.
3. Refunds, where approved, will be processed according to the applicable payment process and timelines.
4. Users must not falsely claim that a service was not provided or manipulate booking records to obtain a refund.

Users must:

1. Treat Partners respectfully and without harassment, threats, discrimination or abuse.
2. Provide a safe and lawful environment for the agreed service.
3. Not request illegal activities, medical procedures, sexual services or any service outside the permitted scope.
4. Not threaten, assault, exploit or unlawfully record a Partner.
5. Provide accurate information relevant to the booking and promptly report safety concerns.
6. Follow applicable laws and reasonable safety instructions.

Hepki may investigate complaints and take appropriate action, including suspending or terminating an account, where justified.

The Hospital Companion service is intended only for companionship and general non-medical assistance, such as accompanying a User to a hospital or medical appointment and helping with reasonable, agreed non-medical tasks.

1. A Hepki Partner is not a doctor, nurse or medical professional merely by virtue of their association with Hepki.
2. Unless separately qualified, authorized and specifically engaged for an authorized professional service, a Partner must not provide medical advice, diagnosis, treatment, nursing care or medical procedures.
3. Users must obtain medical advice, diagnosis and treatment from qualified healthcare professionals.
4. The Partner is not a substitute for a qualified healthcare professional, hospital staff or emergency services.
5. If a User's condition deteriorates or a medical emergency occurs, the Partner should promptly seek assistance from hospital staff or emergency services, as appropriate and reasonably possible.
6. Hepki and its Partners are not automatically responsible merely because a User becomes ill, their condition worsens, or an adverse medical event occurs during a booking. Responsibility, if any, will depend on the facts, the duties and conduct of the relevant parties, and applicable law.
7. Nothing in these Terms excludes liability that cannot legally be excluded or removes any rights that Users have under applicable law.

By booking Hospital Companion, you acknowledge that this service provides companionship and general non-medical assistance, not medical care.

Your personal information will be handled in accordance with Hepki's Privacy Policy and applicable law. You should not share another person's personal information through the app without a lawful basis or appropriate permission.

For booking-related issues, safety concerns, payment disputes or complaints, contact:

Email: info@hepki.com

Please provide relevant booking details when submitting a complaint.

Hepki may restrict, suspend or terminate access where reasonably necessary due to suspected fraud, safety risks, unlawful activity, serious violations of these Terms or other legitimate reasons, subject to applicable law.

To the extent permitted by applicable law, Hepki is not responsible for circumstances beyond its reasonable control or for losses arising from inaccurate information supplied by Users or from third-party services.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, negligence or any other liability that cannot legally be excluded or limited. The legal responsibilities of Hepki, Partners and other parties will depend on the circumstances and applicable law.

Hepki may update these Terms from time to time. Updated Terms will be made available through the app or another appropriate channel. Where legally required, Users will be notified or asked to provide renewed consent.

These Terms are governed by the applicable laws of India. Any dispute will be handled by the competent courts or authorities in accordance with applicable law.

Hepki Support
Email: info@hepki.com
Website: https://hepki-website.vercel.app/

By using the Hepki User App, you acknowledge that you have read and agreed to these Terms & Conditions.